Great customer service is rare, and is what makes one business stand out from another.
I want to keep a personal record of the experiences I have interacting with different businesses.
I will highlight the good the bad and the ugly and maybe some of the in between.
I may from time to time try to answer the question of what great customer service is', and provide insights for how businesses can improve their customer's experiences.
I apologise in advance to anyone who may happen to stumble on my rants and raves, and hope that my recommendations or condemnations help you in your decisions of where to eat, stay, shop and so on.
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