The Park Hyatt Melbourne and the lost jumper

I will begin with a great experience I had staying at the Park Hyatt Melbourne last weekend.
I booked a room on wotif.com and was able to work out that the Park Hyatt was offering a deal under the mystery deals option, for $199AUD per night nearly $100AUD less than the normal rate on the same website. You can normally, with a bit of research work out the mystery hotels on this site and lastminute.com, I have been right 3 out of 3 times so far. This hotel is currently the 2nd listing under Melbourne hotels, the 3rd is the Grand Hyatt if anyone is interested.
In terms off decor the hotel has got it just right. The lobby and public areas are a statement in deco opulence. The rooms are wood paneled and give a feeling of being on board a luxury ship. The King beds are adorned with high quality Egyptian cotton linen and too many pillows to count; so comfortable you won't want to get up. The Italian styled bathroom included an oversized bath separate shower and a bath side television. We stayed in a junior suite (park king suite) due to an upgrade I was owed from a complaint I made while staying at another Hyatt. This room had a small separate lounge room with an extra LCD TV. I did however get to look at a standard King room and they were equally luxurious and included all of the frills including the television in the bathroom.
The location is in the leafier Eastern end of Melbourne CBD, not too far from the centre of the action and close to the 'Paris end'' of Collins St.
The maid service is done with a care and attention to detail that you don't expect. Little things like the way they put all the shoes we had left out round the room on to the shoe rack in the closet all added to the experience. Every night the bed was turned down and water was placed by the bed side; this was greatly appreciated after returning from a night on the Melbourne bar scene.
The concierge and reception staff were impeccable remembering my name on every visit. When looking to book a restaurant they carefully found out my requirements and offered me a good range of appropriate options. They actually listened to my needs rather than assuming them.
The stand out experience was when we visited a restaurant they had booked for us for dinner, and we decided after a drink at the bar that we were not in the mood for a long fancy meal. We made our apologies and headed out to Brunswick St for a light meal and drinks. I received a call 30 minutes later from the hotel informing me that I had left my jumper and hotel key card at the restaurant. I asked if they could call the place and see if I could get it in the morning, but unfortunately it turned out they didn't open until after we had to leave Melbourne. I told them not to worry as it wasn't expensive I would leave it. When I returned to the hotel about an hour later and visited reception to get another room key they politely and without fuss returned me my lost jumper. Now that is great service.
Great service is about exceeding the customers expectations, and can be as simple as remembering their name to really going the extra mile.
Thanks Park Hyatt Melbourne, I will be back.